Technical Support
From time-to-time, computer users will experience a problem while trying to utilize a website, whether it's ordering a product or signing up for an online service. While many problems are caused directly by a website's software, many are also caused by settings, etc. on the user's computer. We have created this page to assist you in solving problems you may experience on this site which are a result of an technical issue with your computer:
1. Site Is Slow/Can't Add Items To Cart/Can't Checkout
These problems are usually caused by a lack of memory on the user's computer. It is easily fixed by the deletion of the computer's temporary internet files or cache. As a proactive way of keeping your computer's performance tuned-up, we recommend deleting your temporary internet files/cache on a regular basis. Frequent internet users should probably do it every day.
Internet Explorer:
If you use Internet Explorer, follow these steps to delete your temporary internet files:
STEP 1: Click on "Tools" and then "Delete Browsing History."
STEP 2: When the "Delete Browsing History" window opens up, click on the "Delete Files" button in the "Temporary Internet Files" box at the top of the window.
STEP 3: When the Temporary Internet Files are deleted, close all of your Internet Explorer browser windows.
STEP 4: Re-launch Internet Explorer and return to Teeswithtude.com to retry your order.
Mozilla Firefox:
If you use Mozilla Firefox, follow these steps to delete your temporary internet files:
STEP 1: Click the "Tools" menu.
STEP 2: When the "Clear Private Data" window opens up, un-check all of the boxes except for "Cache" and then click on the "Clear Private Data" button at the bottom of the window.
STEP 3: When the Temporary Internet Files are deleted, close all of your Mozilla Firefox browser windows.
STEP 4: Re-launch Mozilla Firefox and return to TeesWithTude.com and retry your order.
Google Chrome:
If you use Google Chrome, follow these steps to delete your temporary internet files:
STEP 1: Click on "Tools" and then "Clear Private Data."
STEP 2: Select "Options"
STEP 3: Click the "Personal Stuff" tab.
STEP 4: Click "Clear Browsing Data".
STEP 5: Be sure "Empty The Cache" is checked and "Everything" is selected in the "Clear Data From This Period" dropdown.
STEP 6: Click the "Clear Browsing Data" button at the bottom of the "Clear Browsing Data" pop-up.
STEP 7: Close the "Clear Browsing Data" pop-up.
STEP 8: Return to TeesWithTude.com and retry your order.
If after deleting your Temporary Internet Files, you still experience a problem, please do the following:
STEP 1: Right click on the TeesWithTude.com web page displaying the error message.
STEP 2: Highlight the text of the error message and copy (Ctrl C)/paste (Crtl V) it into an email and send it to: CustomerService(@)TeesWithTude.com.
STEP 3: Our technical staff will investigate the error and we will get back to you as soon as possible regarding its status.
2. Credit Card Is Declined
If your credit card is declined more than once when placing an order and you have verified you are entering the correct information (card number, expiration date, security code), please contact the credit card's issuer for assistance. Unfortunately, there is nothing we can do to place your order a different way that would change the outcome.
